The National Union of Security Employers - (NUSE)

Holder of Qualsec Gold Standard

Headway Security Services

11 Dunboyne Business Park,, Dunboyne, Co. Meath.

Contact Name:

Greg Murphy, Managing Director


01-825 1077


01-825 1165




Provision of Static Guards, key holding and alarm response, mobile patrols

Headway Security Services was established in 1985 and has over 25 years experience in its field. Committed to quality service Headway are accredited to ISO 9001:2000

Greg Murphy is Managing Director of Headway.


Headway Security Services are members of NUSE and ISME


Detailed Company Mission Statement



Headway: is a Fully Licensed Security Provider, PSA Licence 00141


Provision of Static Guards, key holding and alarm response, mobile patrols Headway Security Services was established in 1985 and has built up 25 years experience in its field. Committed to quality service Headway is accredited to ISO Standard 9001: 2000 2004 and 2008 by the EQA. As a 100% wholly owned and managed indigenous company, Headway security has built and developed quality security packages to meet any potential client’s needs. We have a proven track record of delivering and exceeding client’s expectations. The security industry has seen many developments in terms of legislation and standards in recent times. We at Headway security are committed not just to meeting these requirements but exceeding them, this is the long term strategy of the company.

Headway Security only recruits personal of the highest caliber it is the company philosophy that all staff and management meet the highest attainable standards both within the industry and beyond this ensures that staff can be deployed to meet the broad range and spectrum of security requirements. The company has a proven track record of continuous professional development to ensure that clients receive only the most superior levels of service. This is achieved by employing in-house trainers to ensure that standards and industry developments are achieved. Our current client list includes Irish Ferries, The Law society of Ireland and Dublin City Council to name but a few. Testimonials can be viewed in the client accreditation section.

Headway Security Services is a fully licensed company inline with the provisions of the 2004 Private Security Act, and has a 100% individual employee licensing record with the Private Security Authority. The company holds the Qualsec Gold Standard for security companies. Headway security services are also members of NUSE and ISME. Our trainers are members of the Security Institute of Ireland and are accredited further by FETAC in the delivery and assessment of certifiable training courses. All of our staff undergoes Garda clearance coupled with an extensive verifiable background check.

We would be glad to discuss any security needs you may have, and we promise to respond swiftly to any enquires. We would be delighted to conduct (PCSA) audit to assist you in determining you specific security needs. All staff will receive site specific training to ensure that your assignment instructions are carried out in a professional diligent and courteous manner. This is further complemented by our commitment to a front line service backed up by a capable and committed management structure that’s local. Our security staff is to the forefront of technical and industry developments which will give your organisation confidence that no matter what security systems currently exist within you organisation our officers will quickly master these whether it is CCTV Access control systems Fire suppressant systems etc.

As a client you can be confident that we are available 24X7 365 days of the year should you need to contact us. We have a committed control room to assist you in any needs or requirements you may have. Headway Security promises to deliver a standard above our competitors. We have staff that can be deployed to any premises and can carry out a myriad of duties and functions. From the traditional patrolling functions to front of house duties and mail rooms we endeavor to meet your changing requirements with a staff complement who are trained to deliver and whom are committed to your business.


You can contact us by phone Email or Fax direct links are contained in the contacts page.


We look forward to your call and to establishing an assurance backed quality service to any potential client. We promise to arrive at a competitive quote whilst affording you a professional service

Greg Murphy,  Managing Director of Headway

Local controllers and Site Supervisors Aid and Assist in day to day operations.

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Home Security Industry Awareness

Security Industry Awareness

The Further Education and Training Awards Council (FETAC)

was set up as a statutory body on 11 June 2001

by the Minister for Education and Science.

Under the Qualifications (Education & Training) Act, 1999,

FETAC now has responsibility for making awards

previously made by NCVA.

Module Descriptor

Security Industry Awareness

Level 4 C10164

September 1999


A module is a statement of the standards to be achieved to gain an FETAC award.

Candidates are assessed to establish whether they have achieved the required

standards. Credit is awarded for each module successfully completed.

The standards in a module are expressed in terms of learning outcomes i.e. what

the learner will be able to do on successful completion of the module.

While FETAC is responsible for setting the standards for certification in

partnership with course providers and industry, it is the course providers who are

responsible for the design of the learning programmes. The duration, content and

delivery of learning programmes should be appropriate to the learners’ needs and

interests, and should enable the learners to reach the standard as described in the

modules. Modules may be delivered alone or integrated with other modules.

The development of learners’ core skills is a key objective of vocational

education and training. The opportunity to develop these skills may arise through

a single module or a range of modules. The core skills include:

· taking initiative

· taking responsibility for one’s own learning and progress

· problem solving

· applying theoretical knowledge in practical contexts

· being numerate and literate

· having information and communication technology skills

· sourcing and organising information effectively

· listening effectively

· communicating orally and in writing

· working effectively in group situations

· understanding health and safety issues

· reflecting on and evaluating quality of own learning and achievement.

Course providers are encouraged to design programmes which enable learners to

develop core skills.


1 Module Title Security Industry Awareness

2 Module Code C10164

3 Level 1

4 Credit Value 1 credit

5 Purpose This module is a statement of the standards to be achieved to

gain an FETAC credit in Security Industry Awareness at Level


This module is designed to provide the learner with an

introduction both to the different sectors of the security industry

in Ireland and the systems and procedures used within the


Learners who successfully complete this module will satisfy one

of the requirements for licensing within the security industry.

Course providers are responsible for designing learning

programmes which are consistent with the learning outcomes

and appropriate to the learners interests and needs.

6 Preferred

Entry Level National Foundation Certificate, Junior Certificate or equivalent

qualifications and/or relevant life and work experiences.

7 Special

Requirements In order to complete this module, candidates must spend a

minimum of 10 hours in an appropriate security-related work


8 General Aims

8.1 gain an insight into the structure of the security industry in


8.2 understand those aspects of the legal system that have an impact

on security

8.3 develop safe working practices


8.4 understand the role of the different sectors within the industry

8.5 gain work experience in the security industry

8.6 understand the importance of good interpersonal skills to

security personnel.

9 Units This module comprises 5 core units and 5 optional units.

Core Units

Unit 1 Security Industry Profile

Unit 2 Loss Prevention

Unit 3 Interpersonal and Practical Skills

Unit 4 Legal Studies

Unit 5 Health and Safety

Optional Units Select one optional unit.

Unit 6 The Security Officer

Unit 7 Electronic Aids to Security

Unit 8 Event Security

Unit 9 Security Hardware

Unit 10 Retail Security

10 Specific Learning


Unit 1 Security Industry Profile

The learner should be able to:

10.1.1 outline the structure of the security industry in Ireland

10.1.2 list the main organisations and representative bodies involved in

the security industry

10.1.3 list the standard documents and standards bodies relevant to

each sector of the security industry: (IS199, IS228, Guarding

Services Standard, National Standards Authority of Ireland)

10.1.4 source information on industry standards and recommendations.


Unit 2 Loss Prevention

The learner should be able to:

10.2.1 explain the terms:

· security

· loss prevention

· deterrent

10.2.2 outline how regulation and training within the industry can assist

with loss prevention procedures

10.2.3 outline the role the various sectors of the security industry play

in loss prevention

10.2.4 explain how ethical standards, codes of conduct and good

practice within the security industry can assist in loss prevention

10.2.5 identify actions that may result in loss or claim e.g. break- in,

fire, flood, fraud, shoplifting

10.2.6 list the main agencies that assist with crime reduction/loss


10.2.7 outline the use of the following as the primary means of


· guarding services


· intruder alarm systems

· electronic access control systems

· security lighting.

Unit 3 Interpersonal and Practical Skills

The learner should be able to:

10.3.1 outline the importance of good interpersonal skills within the

security industry

10.3.2 explain why record keeping is a necessary feature of the


10.3.3 outline the importance of the following as they relate to each

sector of the industry:

· verbal and non-verbal communication

· customer care

· dealing with the public

· social skills

· teamwork

· following instructions

· communications technology


10.3.4 demonstrate the following in the workplace:

· identification and use of safety equipment

· routine security procedures

· verbal and non-verbal communication

· good customer care

· teamwork

· the ability to follow instructions

· the ability to complete a written report

· the ability to use a hand- held portable radio

10.3.5 explain the principle of "power of observation"

10.3.6 demonstrate safe non-violent techniques of self defence.

Unit 4 Legal Studies

The learner should be able to:

10.4.1 list the areas of criminal and civil law that may have an impact

on security

10.4.2 list the rights of persons within premises

10.4.3 explain the status of authorised bodies entering premises e.g.

guard, fire officer, health and safety inspector, security industry

regulatory body

10.4.4 outline stages involved from suspicion of a crime to court

prosecution (arrest, search, evidence, witness, court system and

court procedure etc.)

10.4.5 explain the purpose of insurance

10.4.6 give examples of client or employer exposure to insurance

claims (security personnel, client or employer, contract


10.4.7 explain the principles and purpose of an identification card.

Unit 5 Health and Safety

The learner should be able to:

10.5.1 outline the current safety legislation that may have an impact on


10.5.2 list the principal points covered within a safety statement

10.5.3 recognise commonly used markings and colours for safety signs


10.5.4 demonstrate the correct procedures of manual handling

10.5.5 outline the causes of stress in the workplace

10.5.6 explain the following:

· common sources of fire

· common causes of fire

· the fire triangle

· fire spread

· classes of fire

· types of hand held extinguishers

· extinguishers used for each class

· limitatio ns of extinguishers

10.5.7 outline the principles of fire prevention

10.5.8 comply with fire procedures in the workplace

10.5.9 demonstrate the correct use of a fire extinguisher

10.5.10 list the principal steps of emergency first aid procedures in the


10.5.11 list the health and safety precautions to follow when dealing

with electricity

10.5.12 outline the importance of using the correct personal protective


10.5.13 demonstrate the safe use of tools and equipment

10.5.14 list the methods that can be used to reduce loss through fire,

smoke and water damage

10.5.15 list recommended procedures for dealing with a range of


Optional Units

Unit 6 The Security Officer

The learner should be able to:

10.6.1 describe the range of specific functions, duties and

responsibilities of a security officer (role, gate duties, patrolling,

good housekeeping etc.)

10.6.2 outline the role of the following in the workplace

· security officer

· security supervisor

· security manager


10.6.3 list the essential equipment required by a security officer while

carrying out a range of duties.

Unit 7 Electronic Aids to Security

The learner should be able to:

10.7.1 list the main electronic security systems

10.7.2 list the principal components of each system type

10.7.3 describe the primary functions and purpose of each system type

10.7.4 describe the practical use of control equipment for each system


10.7.5 give examples of the uses and benefits of electronic aids in a

range of environments (CCTV for retail, intruder for home

security etc.).

Unit 8 Event Security

The learner should be able to:

10.8.1 list a range of premises where access to the public is an essential

feature of the premises

10.8.2 list the risks associated with persons within the premises listed

in 10.8.1

10.8.3 list recommended procedures for monitoring and supervision of

persons in the premises listed in 10.8.1 (including pre open

check, fire doors/exit routes, hazards to the public, observation,

CCTV, patrolling)

10.8.4 outline the importance of using agreed criteria for allowing entry

to premises

10.8.5 recognise situations where the risks are increased when persons

within this environment practice substance/alcohol abuse

10.8.6 list methods of controlling the movements of a crowd/group i.e.

turnstile, barrier, rope etc.

10.8.7 outline the importance of proper communications procedures to

assist with safety and security within this environment.


Unit 9 Security Hardware

The learner should be able to:

10.9.1 use common terms to describe a range of security hardware


10.9.2 differentiate between the following types of perimeter protection

· passive

· active

· natural

· permanent perimeter protection

10.9.3 list the range of equipment used to control traffic and persons

10.9.4 list common methods of protecting building openings

10.9.5 list examples of locking devices and methods used to secure the


· doors

· windows

· shutters

· grills

10.9.6 describe the security value of a range of locks

10.9.7 list areas where glass, plastics and laminates are used for

security and safety purposes

10.9.8 list the recommended hardware required to protect cash and


10.9.9 explain the benefits of using warning signs and notices to assist

with security, safety and legal liability.

Unit 10 Retail Security

The learner should be able to:

10.10.1 list the principal duties of a retail security officer

10.10.2 list the additional duties of a store detective

10.10.3 list the risks to a retail security officer working within the public

areas of a shopping centre or mall

10.10.4 give examples of areas of loss in a retail environment

10.10.5 summarise the precautions to be taken when:

· approaching a suspected shoplifter

· detaining a suspected shoplifter

· searching a suspected shoplifter.


11 Assessment See the note on Assessment Principles inside the back page.

Summary Portfolio of Coursework 60%

Examination 40%

11.1 Technique Portfolio of Coursework

In order to achieve this module candidates are required to

present sufficient evidence that they have developed a range of

appropriate practical skills and an ability to apply knowledge in

a practical situation.

Weighting 60%

Components Workplace Diary (20%)

Candidates will complete a detailed workplace diary or log book

which must be endorsed by the workplace supervisor.

Workplace Practical Skill Portfolio (40%)

Candidates will provide sufficient evidence from the workplace

of completing a minimum of four of the practical skills outlined

below. The evidence presented must include a report from the

workplace supervisor.

On Site Practical Skills

1. Locate and Identify Emergency Equipment

2. Use of Security Equipment

3. Verbal Communications

4. Non Verbal Communications

5. Emergency Procedures

6. Practical Gate/Entry Procedures

7. Patrolling Procedures

8. Control Room Procedures

9. Proof of Service Systems

10. Personal Development


11.2 Technique Examination

In order to achieve this module cand idates are required to

complete an examination.

Weighting 40%

Duration 1 hour

Format 12 short answer questions based on the full range of specific

learning outcomes.

10 questions to be answered.

All questions carry equal marks.

12 Performance


12.1 Portfolio of

Coursework The performance criteria for each component of the portfolio are

detailed in the accompanying Individual Candidate Marking

Sheet 1.

12.2 Examination The tutor will devise an examination paper and outline marking

scheme in the format above.

13 Grading

Pass 50 – 64%

Merit 65 – 79%

Distinction 80 – 100%


Individual Candidate

Marking Sheet 1

Security Industry Awareness


Portfolio of Coursework

Weighting 60%

Candidate Name: __________________________________ PPSN.: ____________________

Centre: ___________________________________________ Centre No.: ________________

Performance Criteria Maximum




Workplace Diary/Log

· Entries made regularly. Some detail included. Workplace

supervisor’s report indicates satisfactory performance. (Pass)

· Records regularly kept: range of activities described. Relevant

details are complete. Workplace supervisor’s report indicates

good performance. (Merit)

· Up-to-date record of work experience. Realistic evaluation of

own performance is included. Evidence covers a wide range of

skills and activities. Workplace supervisor’s report indicates very

good performance. (Distinction)


Sub-total 20

Workplace Practical Skill Portfolio

Practical Skill _________________________

Practical Skill _________________________

Practical Skill _________________________

Practical Skill _________________________

· Evidence is sufficient for the candidate to have demonstrated the

acquisition of the practical skill.

Workplace supervisor’s report indicates satisfactory performance

while demonstrating the practical skill. (Pass)

· Evidence is clear, focused and appropriately presented and

demonstrates the acquisition of the practical skill over a period of


Workplace supervisor’s report indicates good performance while

demonstrating the practical skill. (Merit)

· Evidence is detailed and comprehensive, collected over an

extended period and appropriately presented.

Workplace supervisor’s report indicates very good performance

while demonstrating the practical skill. (Distinction)





Sub-total 40


This mark will be transferred to the Module Results Summary Sheet


Teacher’s Signature: __________________________________________ Date: ____________

External Authenticator’s Signature: _____________________________ Date: ____________


Individual Candidate

Marking Sheet 2

Security Industry Awareness



Weighting 40%

Candidate Name: __________________________________ PPSN.: ____________________

Centre: ___________________________________________________ Centre No: ________

Performance Criteria Maximum




Answer 10 questions

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4

Question ( ) 4


This mark will be transferred to the Module Results Summary Sheet


Teacher’s Signature: __________________________________________ Date: ____________

External Authenticator’s Signature: _____________________________ Date: ____________


FETAC Module Results Summary Sheet

Module: Security Industry Awareness

Module Code: C10164

Portfolio of Coursework

Elements of Assessment Workplace



Practical Skill





Maximum Marks per element of assessment 20 40 40 100%


Candidate Name


Assessor: _____________________________________ Date: _______________

This sheet is for teachers/tutors to record the overall marks of individual candidates. It

should be retained in the centre. The marks awarded should be transferred to the official

FETAC Module Results Sheet issued to centres before the visit of the external Authenticator.


D: 80 - 100%

M: 65 - 79%

P: 50 - 64%

U: 0 - 49%

W: candidates entered who did not present for assessment

FETAC Assessment Principles

1 Assessment is regarded as an integral part of the learning process.

2 All FETAC assessment is criterion referenced. Each assessment technique

has performance criteria which detail the range of marks to be awarded for

specific standards of knowledge, skills and competence demonstrated by


3 The mode of assessment is generally local i.e. the assessment techniques are

devised and implemented by assessors (teachers/tutors/trainers) in centres.

4 Assessment techniques in FETAC modules are valid in that they test a range

of appropriate learning outcomes.

5 The reliability of assessment techniques is facilitated by providing support

for assessors.

6 Each FETAC module describes one approach to assessment. It is possible

for assessors to use other forms of assessment, provided they are

demonstrated to be valid and reliable.

7 To enable all learners to demonstrate that they have reached the required

standard, candidate evidence may be submitted in written, oral, visual,

multimedia or other format as appropriate to the learning outcomes.

8 Assessment of a number of modules may be integrated, provided the

separate criteria for each module are met.

9 Group or team work may form part of the assessment of a module, provided

each candidate’s achievement is separately assessed.

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